Service that never stops

At MULTIVAC, you are never on your own. We provide professional support 24/7, both remotely and on-site. This takes worries off your plate and increases efficiency. Our partnership guarantees high-quality preventive and corrective service you can always rely on.

Our technicians know the standards and requirements customers face. They understand how critical every process is. That is why we tailor our CustomCare solutions precisely to your needs. This “Service that never stops” gives every MULTIVAC customer a strong competitive edge. We are ready day and night to act immediately whenever needed.

Whether it concerns preventive maintenance contracts, remote assistance, technical support via our helpdesk, live support, local service, quality checks, optimization, original parts, modernizations, or emergency repairs: MULTIVAC takes care of it. Through the user-friendly myMULTIVAC customer portal, you also have access to all services and information.

In this way, we optimize the capacity and availability of your machines, fully customized. This increases productivity, reduces costs, and is better for the environment. Worldwide, more than a thousand expert CustomCare employees work on this service, including twenty-five service engineers in the Netherlands. They are spread across the country and ready to respond immediately. CustomCare is entirely focused on the success and satisfaction of our customers. That is why we deliver: Service that never stops.

Watch the video showing how this service creates happy customers.

Happy customers thanks to our service? See for yourself.