Consumers report more food safety issues

Consumers are increasingly reporting potential food-related issues to the FAVV. In 2025, the number of complaints reached a record level. The number of questions submitted to the reporting center also rose again. The figures show that food safety is clearly top of mind for consumers.

Record number of reports in 2025

The Consumer Reporting Point received a total of 6,268 complaints in 2025. This represents an increase of 20% compared to 2024. On average, 25 complaints were submitted per working day.

Approximately 32% of reports relate to hygiene. These involve concerns about cleanliness, staff practices, or signs of pests. In addition, 25% of complaints come from consumers who became ill. They suspect this was caused by food. Complaints about storage methods, such as temperature and shelf life, account for 18% of the total.

More than half lead to action

The FAVV treats complaints as a priority. In 2025, 92% were handled within 30 days. In around half of the inspections, the reported issues are confirmed. In those cases, concrete measures are taken on site.

In 5% of inspections, other violations are identified than those reported. According to spokesperson Hélène Bonte, complaints mainly concern B2C companies. “That does not mean things are worse there in terms of food safety, but consumers simply interact with this sector more often.”

Growth in consumer questions

In addition to complaints, the reporting point also receives many questions. In 2025, this totaled 4,920 inquiries, an increase of nearly 14%. This equates to about 20 questions per working day.

These questions relate, among other things, to labeling, recalled products, and hygiene. The FAVV uses this information to respond to what is on consumers’ minds. In 2025, 97% of questions were answered within four working days.

Minister David Clarinval said: “With more than 6,000 complaints in 2025, a new record has been reached. This shows that Belgians attach great importance to food safety.”

Favv-afsca.be