87.6% first-time fix: less downtime, more output

Every minute of downtime means a loss of time, money, and efficiency. Every production manager knows this. As a specialist in coding, labeling and inspection, De Koningh knows it better than anyone. With a no-nonsense service approach, they achieve an impressive First-Time Fix Rate of 87.6%. How? Through a structured, efficient way of working that keeps downtime to a minimum.

First-Time Fix starts with 24/7 support

Breakdowns don’t keep office hours. That’s why De Koningh’s Service Team—more than 30 engineers strong—is available around the clock. One call is all it takes to get things moving: what’s the issue, which machine is down, and which parts are needed? This quick response and in-depth knowledge are the foundation of an effective service strategy.

From Support to Next-Day Service

A breakdown today? A specialist on site tomorrow. Thanks to this level of flexibility, customers can prepare in advance and the chances of a fast resolution are high. In the meantime, the Service Team ensures that the required parts reach the engineer, so not a minute is wasted.

Service vans packed with parts: faster on site, quicker repairs

Each engineer drives a van stocked with essential components. Every night, these vans are restocked across the Benelux with the most requested parts and specific items for scheduled service appointments. This saves travel time, enables efficient planning, and shortens customer wait times.

Need a replacement machine right away? No problem.

Some issues can’t be resolved on the spot. That’s why De Koningh keeps standard coders, case printers, and labeling systems in stock. These machines can be deployed immediately—temporarily or permanently—to get production back up and running fast.

The De Koningh No-Nonsense Service 

✅ 24/7 Support
✅ Next-Day Service
✅ Service vans fully stocked
✅ Replacement machines available
✅ 87.6% First-Time Fix Rate

Looking to reduce downtime and boost production reliability? Visit dekoningh.nl to see how your line keeps running.